Refund & Support Policy

Refund & Support

We are committed to delivering high-quality digital solutions and providing excellent customer support. This policy outlines our refund terms and support services.

Last updated: July 2025

6 min read

Our Commitment

At CryptoMinds, we are committed to delivering high-quality digital solutions and providing excellent customer support. This policy outlines our refund terms and support services to ensure transparency and customer satisfaction.

Refund Policy

Project-Based Services

For custom development projects (websites, apps, SaaS):

Refunds are available if we fail to deliver the agreed-upon project scope
50% refund available if project is cancelled within 7 days of starting
No refunds after 50% project completion unless we fail to meet specifications
Refund amount will be proportional to work not completed

Monthly Services

For ongoing services (SEO, social media marketing, hosting):

30-day money-back guarantee for first-time clients
Cancel anytime with 30 days notice
Prorated refunds for unused portions of prepaid services

Refund Process

How to Request

To request a refund:

Contact us at cryptominds.developers@gmail.com with your refund request
Include project details and reason for refund
We will respond within 48 hours
Approved refunds will be processed within 7-10 business days

Non-Refundable Items

The following are non-refundable:

Third-party service costs (domains, hosting, licenses)
Work completed and delivered as per specifications
Services used for more than 30 days
Custom work that has been delivered and approved

Support Services

Free Support Period

All projects include:

30 days of free bug fixes and minor adjustments
Technical support for issues related to our work
Guidance on using delivered solutions
Email support during business hours

Extended Support

Beyond the free period, we offer:

Monthly maintenance packages
Priority support plans
Feature updates and enhancements
Performance monitoring and optimization

Support Channels

Contact Methods

Email: cryptominds.developers@gmail.com (Primary support channel) WhatsApp: +91 9313181210 (Urgent issues only) Contact form on our website

Response Times

Email support: Within 24 hours during business days Urgent issues: Within 4 hours during business hours Critical bugs: Within 2 hours during business hours

What's Covered

Included in Support

Bug fixes related to our development work Technical issues with delivered solutions Guidance on using features we developed Minor content updates (during free period)

Not Included

New feature development Issues caused by third-party modifications Training on general software usage Issues with third-party services or plugins

Dispute Resolution

If you're not satisfied with our resolution of your issue, we encourage open communication. We will work with you to find a mutually acceptable solution. For unresolved disputes, we may suggest mediation through a neutral third party.

Contact Us

For refund requests or support issues, please contact us:

CryptoMinds Support Team

Digital Excellence

Email

cryptominds.developers@gmail.com

Phone

+91 9313181210

Business Hours: Monday - Saturday, 10 AM - 6 PM (EST)